Delhi-SFO flight delay: Air India apologises, offers USD 350 travel voucher to passengers | Travel


New Delhi: Air India has apologised and provided a journey voucher of USD 350 every to the passengers of the San Francisco flight that took off from the nationwide capital after a delay of greater than 30 hours. There have been 199 passengers on the flight, in line with a supply. After a delay of over 30 hours, the flight took off from the nationwide capital at 2155 hours on Friday and landed in San Francisco at 1245 hours (IST) on Saturday. The flight period was round 16 hours. “Please permit me to sincerely apologise, on behalf of Air India, for the prolonged delay in bringing you to San Francisco, which was attributable to a number of technical delays and different operational constraints,” Air India Govt Vice President and Chief Working Officer Klaus Goersch mentioned in a letter to the flight’s passengers.

As a gesture of apology, Air India has provided a “journey voucher value USD 350” for future journey with the airline, the letter dated Could 31 mentioned. The passengers will even have the choice to credit score the quantity as a substitute of utilizing it for journey. “We’re very sorry for this lapse in our service and the inconvenience precipitated to you,” Goersch mentioned within the letter. The Delhi-San Francisco flight that was initially scheduled to take off at round 1530 hours on Thursday confronted an inordinate delay on account of varied elements, together with a technical glitch, a non-functional air-conditioning system and payload points.

On Friday, aviation regulator DGCA issued a present trigger discover to Air India for some flight delays and failure to take due care of the passengers. Within the present trigger discover, the watchdog talked about the inordinate delay of two worldwide flights — AI 183 from Delhi to San Francisco on Could 30 and AI 179 from Mumbai to San Francisco on Could 24. 

AI Delhi-Vancouver flight was additionally delayed
Air India’s flight from Delhi to Vancouver,  which was to take off early Saturday morning, additionally confronted an inordinate delay on account of technical points. The flight was rescheduled to depart early morning on Sunday. In three days, that is the second occasion of an Air India ultra-long-haul flight getting delayed for lengthy hours. “AI185 scheduled to function Delhi-Vancouver of 1 June was delayed due to technical points and subsequently on account of crew coming below the necessary Flight Obligation Time Limitations,” an Air India spokesperson mentioned in an announcement on Saturday. The flight was initially scheduled to depart at round 0530 hours on Saturday.”Company have been provided resort lodging and the choices of cancellation with full refunds and complimentary rescheduling to a different date,” the spokesperson mentioned.  On Friday, aviation regulator DGCA issued a present trigger discover to Air India for some flight delays and failure to take due care of the passengers. The inordinate delay of two worldwide flights — AI 183 from Delhi to San Francisco on Could 30 and AI 179 from Mumbai to San Francisco on Could 24 have been talked about within the present trigger discover. 



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