IndiGo Passenger’s Post On Damaged Luggage Raises Concern About Air Travel


IndiGo Airways is again within the information. This time – over the poor baggage administration. Days after being closely criticised for his or her unhygienic kitchen, the airline providers have as soon as once more caught the ire of on-line customers after a girl dropped a submit on social media highlighting its mismanagement whereas coping with passengers’ baggage. The dissatisfied lady, in her submit, added an image of her broken baggage and took a sarcastic dig on the airline providers.

Shrankhla Srivastava, on her X (Previously Twitter) deal with, wrote, “Pricey IndiGo6E, Thanks for taking good care of my baggage.” Quickly after being shared, her submit began gaining momentum and inside a day, it went viral on social media. Because the submit continued to be circulated, it additionally caught the eye of IndiGo Airways.

The airline, in response, merely issued an apology whereas additionally expressing remorse. “Hello, we sincerely remorse the inconvenience brought on. We request you please permit us a while to verify. We’ll join with you.”

Regardless of the apology by the airline providers, Shrankhla’s submit instigated individuals to share their comparable experiences with the flight. Highlighting how IndiGo is least bothered in regards to the baggage of their passengers, a consumer shared, “IndiGo destroyed my American Tourister wheels on the Mumbai Bangalore Sector, for them destroying baggage is a norm, I’ve seen their baggage handlers placing baggage into the plane, they’re least bothered, everybody can see if they’re sitting on the opp aspect of the gate.”

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In the meantime, just a few others additionally referred to as out IndiGo for poor providers and alleged it by no means responds to the passengers regardless of in search of an apology on social media handles.

IndiGo’s poor baggage administration made headlines days after one other lady shared her harrowing expertise with the airways. Yavanika Raj Shah posted an image on her social media deal with to showcase a lacking seat cushion on an IndiGo flight. As per her tweet, she was flying from Bengaluru to Bhopal on flight 6E 6465. The airline had responded to the lady saying that the seat cushions had been changed earlier than the flight for cleansing functions.

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first printed: March 26, 2024, 11:56 IST

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