IndiGo’s Chatbot 6Eskai: A game-changer in air travel assistance! Here’s how you can use it – Airlines/Aviation News

IndiGo’s AI chatbot 6Eskai has been making waves within the airline business since its launch in November 2023. This modern instrument is shortly turning into a favourite amongst passengers, because of its skill to supply seamless and personalised help. Developed in-house by the service’s digital crew in collaboration with Microsoft, this marks a big development within the airline’s customer support capabilities. For individuals who are but to make use of this chatbot for help, 6Eskai is able to performing a variety of duties, together with:

– Reserving tickets
– Making use of promotional reductions
– Reserving addons
– Performing internet check-ins
– Serving to with seat choice
– Planning journeys
– Answering FAQs
– Connecting clients with an agent

Right here’s a step-by-step information for easy reserving an Indigo ticket with the assistance of 6Eskai:

Go to the Official Web site: Log in to IndiGo‘s official web site at

Entry 6Eskai: Click on on the 6Eskai tab situated on the right-hand aspect of the homepage.

Navigate Choices: Discover varied choices displayed on the display screen and choose “Guide Flight Tickets.”

Enter Travel Particulars: Enter the native land, vacation spot, date of the journey, and select the kind of journey (One-Means or Spherical Journey).

Passenger Info: Enter the variety of passengers and their varieties.

Apply Promo Code: Decide to use a promo code or skip this step.

Evaluate and Affirm: Examine the ultimate particulars and proceed to the following step.

Choose Flight Choices: Select most well-liked flight timing and fare.

Cost and Affirmation: Pay the precise quantity, and your ticket might be displayed on the display screen.

Preliminary findings from the preliminary rollout had revealed a powerful 75% lower within the workload for customer support brokers, underscoring the bot’s effectivity and effectiveness. Moreover, 6Eskai streamlines the reserving course of, using pure language conversations to effortlessly information clients by means of your entire reserving journey.

Listed below are a few of the key advantages of utilizing 6Eskai:

24/7 customer support: Irrespective of once you need assistance, 6Eskai is there to help you.

Personalised help: 6Eskai can tailor its responses to your particular wants and preferences.

Fast and simple to make use of: Reserving a flight, checking in, or getting solutions to your questions is only a few clicks away.

Saves time: 6Eskai might help you keep away from lengthy wait instances on the cellphone or on the airport.

Reduces stress: Planning a visit might be nerve-racking, however 6Eskai positively makes it simpler.

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