- I booked $250 roundtrip flights from Vancouver to Dublin with an internet price range journey company.
- The company did not inform us our flight residence bought canceled — then rebooked us on a nightmare route.
- An airport agent took pity on us at our first layover cease and bought us on a direct flight residence.
I dwell for a cheap flight deal.
Lately, I pounced on a roundtrip flight from Vancouver, Canada, to Dublin for under $344 Canadian {dollars}, or about $250. This flight can sometimes value over CA$1,000.
The deal was so good that I did not give it a second thought after I needed to guide by means of an internet journey company as a substitute of straight with the airline to score the low price.
A couple of months later, my husband and I have been sipping Guinness and traipsing across the Cliffs of Moher. However our troubles started after we tried to get residence.
We found our direct flight had been canceled on the final minute — and our rebooked route was terrible
The day earlier than our return flight to Vancouver, I went to verify in on-line like I at all times do. However I could not discover our flight.
Panicked, I reached out to the airline, who let me know I would want to contact the travel agency we would booked the flights by means of.
After hours of ready on maintain whereas paying long-distance name costs, I bought to speak to somebody on the company and discovered that our flight residence had been canceled.
The company hadn’t bothered to tell us. Fortuitously, they provided to guide us one other route residence.
However as a substitute of a direct flight, we got a nightmarish three-layover, four-flight route. Our new itinerary had us flying from Dublin to London, London to New York, New York to Toronto, and eventually, Toronto to Vancouver.
As a nervous flyer, I used to be dreading the lengthy journey. However with no different choices, we headed to the airport for a 6:30 a.m. departure from Dublin.
Sadly, our lengthy journey day began out even longer: Our flight from Dublin to London was delayed.
Fortunately, an agent on the airport in London saved the day
By the point we reached London, we would already missed our connecting flight to New York.
We headed to the airline’s customer-service desk to see what they might do since I actually did not need to be on maintain for hours to get again in contact with the journey company.
That is when our luck modified. An agent on the desk noticed our itinerary — and the bloodshot look in my drained eyes — and took pity on us.
She provided not simply to rebook our connecting flights however to utterly change our itinerary and put us on a direct flight to Vancouver that night time.
We have been so lucky that the angel in customer support helped us, however I by no means need to take a look at our luck once more.
Many journey businesses could also be completely tremendous and I am glad I bought my flight deal, however this expertise was a nightmare.
Sooner or later, I will skip the intermediary and book directly with an airline that’ll notify me about canceled flights and be method simpler to contact in the event that they should be rebooked.
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