DALLAS, Nov. 17, 2023 /PRNewswire/ — Southwest Airlines Co. (NYSE: LUV) celebrates the provider’s recognition on the Enterprise Journey Information (BTN) 2023 Airline Survey for buyer satisfaction in enterprise journey. The annual survey asks company journey managers and company journey brokers to price carriers on a scale of 1 to 5 throughout almost a dozen standards and reply to questions on their expertise with airways from the previous 12 months.

“Southwest Enterprise is dedicated to offering our Clients not solely with nice worth, but additionally a Group of trusted advisors that journey resolution makers can depend on,” mentioned Dave Harvey, Vice President and Chief Gross sales Officer at Southwest Airways. “We have been laborious at work decreasing friction this yr with instruments like Southwest Enterprise Help™ and our Southwest Enterprise Conferences product, in addition to our ongoing work to ship a journey expertise that aligns with our model and meets the evolving expectations of our Clients. We’re pleased with our journey managers, all the Southwest Enterprise Group, and all our Workers who persistently ship an incredible expertise and Legendary Hospitality.”

Southwest® ranked second general and is the one provider on the survey to obtain an elevated whole rating two years in a row. Respondents ranked Southwest first within the worth of relationship with account managers and general worth worth classes. The provider additionally noticed year-over-year enchancment in scores in each the distribution channels and high quality of information and reporting instruments classes.

Previously yr, Southwest launched Southwest Business Meetings, a redesigned expertise created to simplify the expertise for assembly planners to handle journey on Southwest. Moreover, as a part of a two-billion-dollar plan to rework its Buyer Expertise, the provider launched free Inflight Web for Clients who buy a Enterprise Choose fare1, upgraded inflight WiFi {hardware}, bigger overhead bins and in-seat energy onboard new plane deliveries, digital bag monitoring, flight credit that do not expire2, and enhanced digital self-service capabilities.

BTN from Sept. 25 to Oct. 18, 2023, collected survey responses from 647 company journey patrons and company journey brokers and requested individuals to price carriers throughout 11 efficiency standards, together with customer support, services and products, community, and extra.

For extra data on Southwest Enterprise, go to

Southwest Airlines Co. operates one of many world’s most admired and awarded airways, providing its one-of-a-kind worth and Hospitality at 121 airports throughout 11 international locations. Southwest took flight in 1971 to democratize the sky by means of pleasant, dependable, and low-cost air journey and now carries extra air vacationers flying nonstop inside the USA than another airline3. Based mostly in Dallas and well-known for an Worker-first company Tradition, Southwest maintains an unprecedented report of no involuntary furloughs or layoffs in its historical past. By empowering its greater than 74,0004 Individuals to ship unparalleled Hospitality, the maverick airline cherishes a passionate loyalty amongst greater than 126 million Clients carried in 2022. That formulation for fulfillment introduced industry-leading prosperity and 47 consecutive years5 of profitability for Southwest Shareholders (NYSE: LUV). Southwest leverages a novel legacy and mission to serve communities around the globe together with harnessing the ability of its Individuals and Goal to place communities on the Coronary heart of its success. Be taught extra by visiting Because the airline with Coronary heart, Southwest has set a objective to work towards attaining internet zero carbon emissions by 2050. Southwest has additionally set near-term targets and a three-pillar technique to realize its environmental objectives. Be taught extra by visiting

1 The place out there. Out there solely on WiFi-enabled plane. 
2 Flight credit for non-refundable fares will likely be issued so long as the flight is cancelled greater than 10 minutes previous to the scheduled departure. 
3 Based mostly on U.S. Dept. Of Transportation quarterly Airline Origin & Vacation spot Survey since Q1 2021   
4 Fulltime-equivalent energetic Workers
5 1973-2019 annual profitability   

SOURCE Southwest Airways Co.

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