‘It’s either good or bad’: Air travel complaints skyrocketing


CHEEKTOWAGA, NY (WKBW) — When you’re a frequent flyer or simply touring to grandma’s home for the upcoming Thanksgiving vacation, air journey is getting extra tedious for shoppers.

The U.S. Division of Transportation (DOT) says air service complaints have almost doubled within the first three months of this yr.

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Vacationers on the Buffalo Niagara Worldwide Airport, Cheektowaga, NY.

7 Information Senior Reporter Eileen Buckley explored the subject with some vacationers on the Buffalo Niagara Worldwide Airport to seek out out their air journey troubles.

“At occasions I’ve traveled — it is nearly been like a Ying or Yang. It is both good or dangerous,” remarked Michael Fleming, air traveler from Charlotte, North Carolina.

Flight delays and lacking baggage are frequent complaints from air vacationers, however the U.S. DOT launched this air journey shopper report, monitoring a excessive quantity of complaints from this previous spring.

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Michael Fleming, air traveler from Charlotte, North Carolina.

It consists of many complaints concerning the therapy of passengers with disabilities and even discrimination saying almost 25,000 complaints got here in simply within the first months of this yr. That is 88 % greater than the identical time final yr.

“We discover that customer support with sure airways is simply atrocious. Whereas on the entrance finish, flight attendants and so forth regularly are actually, actually good they usually make the expertise even when it is a poor expertise due to a seat task or one thing. They’re capable of make the difficulty higher as a result of they’re attentive they usually acknowledge the issue,” remarked Fleming.

I talked to Fleming who had simply arrived on the Buffalo Niagara Airport along with his mother-in-law who makes use of a wheelchair to journey.

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Michael Fleming, air traveler from Charlotte, North Carolina, touring along with his mother-in-law.

“A few occasions we traveled up to now was very tough to get the wheelchair. We needed to wait a very long time, however the final couple of occasions, and significantly this journey right here they had been very attentive. The wheelchair was proper there. They’d her identify as a result of we had pre-booked saying that we’d like a wheelchair,” Fleming famous.  

There’s a Invoice of Rights for Airline Passengers with Disabilities.

Linda Watkins of Georgia was touring along with her husband Larry who makes use of a walker and each journey with their CPAP machines.

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Linda Watkins of Georgia was touring along with her husband Larry.

They had been heading house after a go to to Niagara Falls and simply as we started our dialog, she acquired an e-mail from Frontier Airline about her flight.

“You bought a flight delay discover?” Buckley requested. “Sure, I simply bought an e-mail that stated we now have a connecting flight in Raleigh Durham, and we’re really going to be caught in Raleigh Durham till seven o’clock tonight and that is the time we had been alleged to be attending to Atlanta,” replied Watkins. “So you are going to have a really lengthy journey day,” Buckley questioned. “Sure, a really lengthy day,” responded Watkins.

The U.S. DOT reminds you about aviation shopper safety and you may file a web based criticism.

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Air vacationers on the Buffalo Niagara Airport.

“Do assume you will be on a airplane anytime quickly once more for an additional journey?” Buckley requested. “In all probability not. We’ll be ready some time,” answered Watkins.

Fleming additionally informed me there are points with baggage, equivalent to sizing and price.

“Along with your travel-on baggage, you will fly from level A to level B the bag is ok. You fly from level B again to level A to inform you the bag is just too huge. Identical airplane similar the whole lot. It was like loopy. Once we booked our flight, we really needed to pay $16 simply to choose our seats although it wasn’t a premium seat,” Fleming famous.





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