Judging from the level of complaints, air travel is getting worse


Air journey is getting worse, judging from the variety of shopper complaints.

Shopper complaints about airways almost doubled within the first three months of this 12 months in contrast with the identical interval final 12 months and kept soaring in April and May, the U.S. Transportation Division mentioned Wednesday.

These are the most recent figures from the federal government. The Transportation Division mentioned details about complaints has been delayed as a result of there are such a lot of of them to course of.

The division mentioned it obtained 24,965 complaints about airline service within the first three months of the 12 months, up 88% from the primary quarter of 2022. Shoppers filed one other 6,712 complaints in April, up 32% from a 12 months earlier, and 6,465 in Might, a rise of 49%.

The Transportation Division mentioned that disability-related complaints, akin to delaying or damaging wheelchairs, are additionally up from final 12 months. There have been 636 such complaints within the first quarter, almost double the 380 filed throughout the identical interval of 2022. The company says it investigates every of these incapacity complaints.

The division is investigating “a number of home airways” for presumably providing flight schedules that they’re unlikely to have the ability to carry out, it mentioned. Southwest Airways has publicly disclosed that it’s being investigated after a service meltdown that led to almost 17,000 canceled flights final December.

For all of the hundreds of complaints lodged with the federal government, it’s possible that buyers file many extra complaints immediately with the airways.



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