80% of Passengers With Disabilities Satisfied With Air Travel Accessibility, IATA Survey Shows

80 per cent of travellers requiring particular help are glad with airports’ accessibility enhancements for folks with disabilities, a current survey by the Worldwide Air Transportation Affiliation (IATA) has revealed.

In line with the 2023 International Passenger Survey by IATA, satisfaction ranges amongst respondents regarding the accessibility of air journey for passengers with disabilities are notably excessive, SchengenVisaInfo.com stories.

Nevertheless, the survey findings point out a notable enhance within the variety of travellers searching for help.

Clear data is essential for anyone who needs to journey. Whereas airways have made strides in offering intensive steering on their web sites for this group of individuals, there stays room for enchancment, significantly in easing the seek for particular data.

Linda Ristagno, Assistant Director for Exterior Affairs at IATA

As key journey markets have extra aged travellers, this development will possible proceed, doubtlessly inflicting challenges for the aviation trade in supporting this group of passengers.

Moreover, IATA revealed that at the moment, passengers with disabilities have their wants met with wheelchair provision. However regardless of this, as their numbers enhance, greater than this provision shall be wanted sooner or later.

The traveller might also need assistance with wayfinding by crowded airports or solely have issue negotiating stairs, or could also be completely cell however visually impaired.


Among the many surveyors, 20 per cent emphasised the necessity to prioritise enhanced web site accessibility for reserving and reservations.

Acknowledging this, IATA has just lately launched pointers to make sure that airline web sites provide easy accessibility to important data for travellers with disabilities.

To make sure equal entry for all passengers, IATA’s steering focuses on making airline web sites extra user-friendly for accessibility of knowledge, defining help standards and inspiring passengers to request assist early, ideally when reserving.

The steering emphasises a simplified strategy that enables travellers with disabilities to entry important data with a single click on from the web site’s homepage.

As well as, it recommends establishing easy and user-friendly data pathways on airline web sites for passengers with disabilities or restricted mobility.

In February of this 12 months, IATA also published a similar guidance material for passengers with disabilities, which included the transportation of mobility aids resembling walkers or wheelchairs for these in want.

This steering incorporates a number of key parts to enhance the journey expertise for passengers with disabilities. It contains the implementation of extra environment friendly reserving processes and enhanced data change by the utilisation of Particular Service Request and Passenger Identify Requirement codes, facilitating advance data on mobility support specs.

Furthermore, IATA suggested airways to develop a communication toolkit for higher engagement with disabled passengers and set up finest practices for dealing with, loading, amassing and returning mobility aids.

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