IATA: Air travel accessibility shows signs of improvement


Air journey accessibility for passengers with disabilities has improved as demand for particular help continues to develop, in accordance with current survey information from the Worldwide Air Transport Affiliation (IATA).

Based on IATA’s 2023 World Passenger Survey, 80 per cent of travellers utilizing particular help companies on the airport stated that their expectations had been met.

“In 2019, the IATA Annual Normal Assembly adopted a decision reflecting our members’ dedication to make sure that each traveller has entry to protected, dependable and dignified journey. Whereas all of us have extra work to do to help the wants of our passengers with disabilities, we consider this survey consequence demonstrates progress in direction of that dedication,” stated IATA deputy director basic and company secretary, Conrad Clifford.

The survey additionally revealed that “extra travellers than ever” are requesting help and IATA expects this pattern to proceed in keeping with growing older populations in lots of key air transport markets.

“As demand for particular help grows, we might want to discover extra tailor-made methods to satisfy the wants of travellers with particular wants,” stated Linda Ristagno, assistant director for exterior affairs at IATA. 

“At current, a particular help request is nearly all the time met with wheelchair companies. However the precise requirement of the traveller could also be very totally different… We’re engaged on methods to make sure that wheelchairs can be found when wanted in addition to the best choices for the variety of traveller wants,” she added.

Moreover, the survey highlighted the reserving expertise as an space of enchancment, with 20 per cent of respondents noting improved web site accessibility for reserving and reservations must be a precedence. 

“Clear data is essential for anyone who needs to journey. That is significantly related for individuals with disabilities who require help and should fastidiously put together their journey preparations,” Ristagno added.

BTN Europe examined accessibility in business travel in a current People and Planet report, which features a dedicated feature on neurodiverse travellers and people with hidden wants.



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