Air travel complaints down as global travel to reach pre-pandemic levels


Vacationers wait to undergo safety test level at O’Hare Worldwide Airport in Chicago, Thursday, Aug. 31, 2023. The Federal Aviation Administration predicts that this would be the third busiest vacation weekend of the yr to date, behind solely the Juneteenth weekend, which included Father’s Day, and the Presidents Day break.(AP Photograph/Nam Y. Huh)

(NewsNation) — The federal authorities noticed a decline in complaints from airline passengers in August, the final full month of summer season which is often marked by flight cancellations and delays.

In newly launched knowledge, the U.S. Division of Transportation’s Air Travel Consumer Report (ATCR) revealed carriers posted an on-time arrival charge of 77.2%, up from 69.6% in July 2023 and 75.6% in August 2022. The year-to-date on-time arrival charge for 2023 is 75.7%.


Moreover, airline carriers canceled 1.5% of their scheduled home flights — down from 2.5% in July 2023 and a pair of.5% in August 2022. The year-to-date cancellation charge for 2023 is 1.7%.

The decline comes as world air journey increased by approximately 47% in 2022 in comparison with the earlier yr, with the United Nations predicting that flights would return to, or surpass, pre-pandemic ranges by 2023.

The DOT stated it continues to obtain a excessive quantity of air journey service complaints towards airways and ticket brokers and its Workplace of Aviation Client Safety is processing them. Nonetheless, the report revealed complaints declined in August 2023 for incidents involving tarmac delays, mishandled baggage and animal incidents.

Airways reported 18 tarmac delays of greater than three hours on home flights in August 2023 in comparison with 63 reported in July 2023. Moreover, airways reported one tarmac delay of greater than 4 hours on worldwide flights, in comparison with three delays reported in July 2023.

Carriers dealt with 4.14 million baggage and posted a mishandled baggage charge of 0.61%, down from 0.75% in July 2023, and decrease than the 0.64% charge in August 2022.

There have been zero incidents involving the loss of life, damage, or lack of an animal whereas touring by air in August 2023; one report was filed in July 2023.

In August 2023, carriers reported checking 72,825 wheelchairs and scooters, 1,104 have been mishandled for a charge of 1.52%, up from 1.39% mishandled in July 2023 and 1.43% in August 2022.

In contrast to air service knowledge, bumping/oversales knowledge are reported quarterly as a substitute of month-to-month. The information revealed that for the primary quarter of 2023, 10 U.S. carriers posted an involuntary denied boarding, or bumping, charge of 0.36 per 10,000 passengers — up from 0.29 within the first quarter of 2023 and equal to the 0.36 charge within the second quarter of 2022.

There are a number of methods prospects can file air journey client or civil rights complaints. Shoppers can fill out the shape online, go away a voicemail at (202) 366-2220, or mail a grievance to the Aviation Client Safety Division, U.S. Division of Transportation, C-75, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590.



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