Air Travel Consumer Report: August 2023 Numbers


WASHINGTON – The U.S. Division of Transportation (DOT) right this moment launched its Air Journey Client Report (ATCR) on airline operational knowledge compiled for the month of August 2023 for on-time efficiency, mishandled baggage, and mishandled wheelchairs and scooters.

The ATCR is designed to help customers with info on the standard of providers supplied by airways. DOT stays dedicated to making sure airline passengers are handled pretty and flights function as scheduled. For the primary eight months of 2023, 1.7% of flights have been canceled, far under the three.0% cancellation fee for the primary eight months of final 12 months and the two.3% cancellation fee for first eight months of pre-pandemic 2019.

DOT makes use of the information from the ATCR, client complaints, and different info it secures from the airways to tell its enforcement actions and the adequacy of present guidelines.

This 12 months, DOT has already issued the biggest fines within the historical past of the buyer safety workplace based on complaints acquired. Because the pandemic started, the Division has helped return greater than $2.5 billion in refunds to vacationers. 

The Division can be enhancing client protections by way of rulemakings and different actions. After a two-year DOT push to enhance the passenger expertise, the ten largest airways now assure meals and free rebooking on the identical airline and 9 assure lodge lodging as a part of the Division’s Airline Buyer Service Dashboard. DOT expanded the user-friendly dashboard at FlightRights.Gov to spotlight which airways, if any, provide money compensation, present journey credit or vouchers, or award frequent flyer miles after they trigger flight delays or cancellations. In Might, DOT introduced plans to launch a brand new rulemaking that may suggest to make passenger compensation and facilities obligatory in order that vacationers are taken care of when airways trigger flight delays or cancellations, corresponding to staffing points or mechanical issues.

Additional, earlier this 12 months, President Biden and Secretary Buttigieg pressed airways to decide to fee-free household seating. Earlier than their urging, no airline dedicated to guaranteeing fee-free household seating. Now 4 airways have dedicated to guaranteeing fee-free household seating, and DOT is pursuing a rulemaking that may require all airways to take action. Secretary Buttigieg additionally submitted to Congress a legislative proposal to require that airlines provide fee-free family seating. To additional help customers in assessing airline household seating commitments, in March 2023, DOT rolled out a brand new family seating dashboard that highlights the airways that assure fee-free household seating, and people that don’t, making it simpler for folks to keep away from paying junk charges to sit down with their youngsters after they fly.

Flight Operations

The 630,761 flights operated in August 2023 had been 105.45% of the 598,166 flights operated in August 2022. Operated flights in August 2023 had been up 5.45% year-over-year from the 598,166 flights operated in August 2022 and up 1.23% month-over-month from 623,120 flights operated in July 2023. 

"U.S. Airlines Operated Domestic Flights: August 2021 - August 2023: Operated = Scheduled - Canceled.""

In August 2023, the ten advertising and marketing community carriers reported 640,236 scheduled home flights, 9,475 (1.5%) of which had been canceled. In July 2023, airways scheduled 638,995 home flights, of which 15,875 (2.5%) had been canceled. In August 2022, airways scheduled 613,649 home flights, of which 15,483 (2.5%) had been canceled.

August 2023 On-Time Arrival

In August 2023, reporting advertising and marketing carriers posted an on-time arrival fee of 77.2% up from 69.6% in July 2023 and 75.6% in August 2022. The year-to-date on-time arrival fee for 2023 is 75.7%.

Highest Advertising Provider On-Time Arrival Charges August 2023 (ATCR Desk 1)

  1. Hawaiian Airways – 82.1%
  2. Delta Air Strains Community – 81.3%
  3. Alaska Airways Community – 80.6% 

Lowest Advertising Provider On-Time Arrival Charges August 2023 (ATCR Desk 1)

  1. JetBlue Airways – 61.6%
  2. Frontier Airways – 62.1%
  3. Spirit Airways – 65.6%

August 2023 Flight Cancellations

In August 2023, reporting advertising and marketing carriers canceled 1.5% of their scheduled home flights, decrease than the speed 2.5% in each July 2023 and in 2.5% in August 2022. The year-to-date cancellation fee for 2023 is 1.7%.

Lowest Advertising Provider Charges of Canceled Flights August 2023 (ATCR Desk 6)

  1. Alaska Airways Community – 0.4%  
  2. Allegiant Air – 1.0%   
  3. United Airways Community – 1.1%    

Highest Advertising Provider Charges of Canceled Flights August 2023 (ATCR Desk 6)

  1. Frontier Airways – 5.0%    
  2. JetBlue Airways – 2.9%    
  3. Southwest Airways – 1.6%    

Complaints About Airline Service

The Division continues to obtain a excessive quantity of air journey service complaints towards airways and ticket brokers and its Workplace of Aviation Client Safety is processing them. The discharge of client grievance knowledge within the ATCR has been delayed primarily due to the time wanted to evaluation and course of these client complaints. The Division has been analyzing how finest to evaluation and course of the buyer complaints acquired to keep away from reporting delays as it’s more and more clear that client complaints are usually not returning to pre-pandemic ranges. This evaluation led the Division to hunt a Expertise Modernization Fund (TMF) funding to assist modernize OACP’s outdated client grievance and case monitoring utility system that assists 1000’s of customers annually. On September 29, the TMF introduced that it was awarding DOT an $8 million grant in the direction of this effort.

Tarmac Delays

In August 2023, airways reported 18 tarmac delays of greater than three hours on home flights, in comparison with 63 tarmac delays of greater than three hours on home flights reported in July 2023. In August 2023, airways reported one tarmac delay of greater than 4 hours on worldwide flights, in comparison with three tarmac delays reported in July 2023. 

Airways are required to have and cling to assurances that they won’t enable plane to stay on the tarmac for greater than three hours for home flights and 4 hours for worldwide flights with out offering passengers the choice to deplane, topic to exceptions associated to security, safety, and Air Site visitors Management associated causes. An exception additionally exists for departure delays if the airline begins to return the plane to an acceptable disembarkation level to deplane passengers by these instances.

The Division investigates prolonged tarmac delays.

Mishandled Baggage

In August 2023, reporting advertising and marketing carriers dealt with 41.4 million baggage and posted a mishandled baggage fee of 0.61%, decrease than the speed of 0.75% in July 2023 and decrease than the speed of 0.64% in August 2022.

The Division started displaying the mishandled baggage knowledge as a share (i.e., per 100 baggage enplaned) in January 2022. That is in line with the style that the mishandled wheelchairs and scooters fee is calculated and displayed.  
 
Within the prior three calendar 12 months stories (2019 to 2021), the Division calculated the mishandled baggage fee primarily based on the variety of mishandled baggage per 1,000 checked baggage. 

Mishandled Wheelchairs and Scooters

In August 2023, reporting advertising and marketing carriers reported checking 72,825 wheelchairs and scooters and mishandling 1,104 for a fee of 1.52% mishandled wheelchairs and scooters, increased than each the speed of 1.39% mishandled in July 2023 and 1.43% mishandled in August 2022.

To deal with most of the vital boundaries and challenges skilled by passengers who use wheelchairs, the Division has initiated a rulemaking proposing that, if adopted after public remark would, amongst different actions, make it an computerized violation of the Division’s Air Provider Entry Act laws for airways to mishandle a passenger’s wheelchair. This Discover of Proposed Rulemaking would additionally improve coaching necessities for airline personnel who present hands-on switch help to passengers and deal with wheelchairs. This rulemaking is at present underneath evaluation by the Workplace of Info and Regulatory Affairs.

Bumping/Oversales

Bumping/oversales knowledge, in contrast to different air service knowledge, are reported quarterly reasonably than month-to-month.
For the second quarter of 2023, the ten U.S. reporting advertising and marketing carriers posted an involuntary denied boarding, or bumping, fee of 0.36 per 10,000 passengers, increased than the speed of 0.29 within the first quarter of 2023 and equal to the speed of 0.36 within the second quarter of 2022.

Incidents Involving Animals

In August 2023, carriers reported zero incidents involving the demise, harm, or lack of an animal whereas touring by air, down from the one report filed in July 2023, however equal to the zero stories filed in August 2022.

Shoppers might file air journey client or civil rights complaints on-line at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm or by voicemail at (202) 366-2220, or they could mail a grievance to the Aviation Client Safety Division, U.S. Division of Transportation, C-75, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590.

The ATCR and different aviation client issues of curiosity to the general public could be discovered at https://www.transportation.gov/airconsumer.

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