Air travel guidance refreshed to give passengers more clarity on their rights


  • authorities refreshes air passenger journey information to assist passengers navigate their protections and rights when flying
  • previously often known as the aviation passenger constitution, the journey information has been given a makeover, making it simpler for passengers to search out the knowledge they want
  • forward of the busy half time period, it’s very important that passengers know their rights and trade use their platforms to advertise them – guaranteeing operators and passengers know precisely what’s anticipated of them

As tens of millions of individuals are anticipated to journey by UK airports over the upcoming half time period, the Division for Transport (DfT) has at the moment (19 October 2023) refreshed the newly named Air passenger travel guide, making it even simpler for passengers to know their rights and tasks after they journey. 

Previously often known as the aviation passenger constitution, it particulars what folks can anticipate from airways, journey brokers, tour operators and airports, and what to do if issues don’t go to plan.

This consists of recommendation on what to do if flights are cancelled or delayed, if baggage goes lacking, and the rights of disabled passengers, in addition to steerage on complain if passengers really feel they’ve been handled unfairly. 

Not solely does it assist passengers in these hectic conditions, the journey information additionally offers normal recommendation for all points of your journey, equivalent to what to anticipate at passport management, what you may convey by UK customs and handle connecting flights.

It additionally reminds passengers to repeatedly test the Foreign, Commonwealth and Development Office (FDCO) website for the newest safety and security recommendation earlier than reserving journey, in addition to what counts as a unprecedented circumstance when compensation isn’t accessible.

The recommendation additionally makes clear that whereas safety checks are altering over the approaching months, they need to proceed to be ready to take away electronics and small liquids from their luggage when travelling by air. 

Aviation Minister Baroness Vere mentioned: 

Whether or not occurring vacation, travelling for enterprise or visiting family members, all of us need our journeys to be easy and with none hiccups, which is why the air passenger journey information is so vital.

Having a one-stop store of knowledge and recommendation, which is obvious and concise, will assist enhance the general journey expertise and ensure passengers are getting what they deserve.

As a part of an everyday evaluate to make sure it stays as helpful as attainable for passengers, the journey information can even quickly include British Signal Language and easy-read variations and accessibility data is now in a single collated and handy part, making it simpler for disabled passengers to learn how to e-book help on the airport and on the aircraft. 

Mark Tanzer, Chief Govt of ABTA – The Journey Affiliation, mentioned:

There are many rights in place to guard people who find themselves heading off on vacation, significantly if they’re caught up in delays or cancellations. However your rights do range relying on what you booked – with these on a bundle vacation having fun with larger safety.

The air passenger journey information offers an excellent define of what travellers can anticipate and ABTA can be available to information our members’ clients and supply extra cowl by the ABTA code of conduct.

DfT has just lately dedicated to strengthen the powers of the Civil Aviation Authority and mandate various dispute resolutions that make it simpler for shoppers to escalate complaints.

To encourage airways and operators to advertise the journey information, Aviation Minister Baroness Vere has written to 30 companions within the aviation trade to encourage using the information on particular person reserving web sites – so from the second they e-book, passengers have the knowledge they want for his or her complete journey – with out the necessity to search around.



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