Air India’s New Abhinandan Service Makes International Travel Much Easier


Air India is step by step imbibing the model values – integrity, sincerity, duty and excellence – that the Tata Group is understood for. After initiating the $400M refurbishment challenge for its present fleet, increasing its lounge network, and introducing a brand new cabin upgrade program inside the first 12 months of its 5-year transformation plan, Air India took a brand new step in the direction of rebuilding its picture as a Tata entity, and that’s ‘Abhinandan’.

Air India Abhinandan service, What is Air India's Abhinandan project, Air India news

Air India’s new Abhinandan challenge is a notable transfer to offer on-ground help to its passengers at 16 airports in India. The challenge is a manifestation of the Tata Group’s model philosophy of pioneering service to prospects and excelling in it. True to its which means that’s ‘greetings’ in English, Abhinandan is aimed toward simplifying and enhancing the airport expertise for vacationers, no matter their journey class.

As a part of the challenge ‘Abhinandan’, Air India has stationed specifically skilled Service Assurance Officers to help prospects with their private wants, regardless of their age, at 16 Indian airports. Presently, the airports are New Delhi, Mumbai, Kolkata, Chennai, Hyderabad, Bengaluru, Kochi, Ahmedabad, Pune, Goa, Varanasi, Lucknow, Nagpur, Vishakhapatnam, and Guwahati. The Abhinandan Officers will have interaction with Air India’s passengers, tackle their queries, mitigate their considerations, troubleshoot points in the event that they face any, and attain out to them throughout an emergency on floor.

Air India’s Abhinandan Service Assurance Officers are professionally skilled to assist out vacationers in such occasions as missed flights, baggage reclaim, delayed baggage supply, misconnections, and medical emergency on the aforementioned 16 airports in India. The Tata airline has strategically deployed greater than 100 Service Assurance Officers at essential touchpoints together with check-in factors, boarding gates, transit space, and arrival space. “Mission Abhinandan is our honest effort to make visitors really feel relaxed and welcomed after they fly us,” mentioned Rajesh Dogra, Air India’s Chief Buyer Expertise & Floor Dealing with Officer.

“This sort of devoted on-ground help is a welcome aid from the hassles of departing from and connecting to a home flight after arrival at a significant Indian airport, primarily for senior residents and specially-abled passengers touring alone. Many Indians settled abroad search journey companions for his or her visiting aged dad and mom’ international flights, so the latter don’t get intimidated whereas going by the nuances of worldwide departure or arrival,” mentioned the Chief Journey Advisor of Indian Eagle, a number one air-ticketing accomplice of Air India.

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