Flight Centre Results Show Shift Back to Corporate Travel

Skift Take

Flight Centre is seeing a possible shift in shopper demographics as greater than half of its new account wins for company journey have been beforehand unmanaged corporations.

— Selene Brophy

The company division of Flight Centre Travel Group is outperforming the corporate’s leisure journey bookings, pointing to a comeback for a sector that has suffered vital cutbacks throughout the pandemic.

Flight Centre reported its company journey enterprise, which incorporates the FCM and Company Traveler manufacturers, noticed $7 billion (AU$11 billion) in gross sales for the fiscal yr ended June 30, which was 24% above pre-Covid-19 ranges. The corporate’s leisure journey division reported $6.4 billion (AU$11 billion) in gross sales for a similar interval.

Pre-Covid, the corporate noticed about two-thirds of its gross sales generated by leisure journey and one-third by company journey gross sales. This has shifted to “company journey gross sales accounting for 50% and leisure about 45%,” with the remaining 5% attributed to different ancillary providers throughout the group, said Adam Campbell, Flight Centre’s chief monetary officer.

A current GBTA forecast for the business travel sector indicated the restoration was monitoring sooner than anticipated, however a return to pre-pandemic ranges was solely anticipated in 2024.

Graham Turner, the corporate’s founder and CEO, not too long ago informed analysts throughout the firm’s full-year earnings update that Flight Centre’s enterprise journey is outpacing this development, as its enterprise journey gross sales have already exceeded pre-pandemic ranges.

Challenges in Rising Company Journey

Within the company journey sector, competitors stays fierce, in response to Chris Galanty, Flight Centre’s company division CEO, who said the corporate had recruited 1,000 staff. This was needed after deep cuts to staffing numbers throughout the pandemic. 

Galanty additional attributed the efficiency of the company division to small and medium-sized enterprise clients formalizing their company journey operations with Flight Centre.

“They beforehand would have self-served, gone on to provide web sites, and booked their very own journey. Actually, over 50% of Company Traveler’s new account wins this yr have been previously unmanaged.”

Company Traveler (CT):

  • CT has seen a powerful restoration with a rising buyer base with over 16,000 lively shoppers globally.
  •  The typical spend for CT’s SME enterprise is round $250,000.
  •  Over 50% of recent accounts have been beforehand unmanaged.
  •  90% of recent clients within the U.S. now go straight on to Melon, CT’s proprietary digital reserving and administration platform.
  •  There’s a major give attention to development within the U.S., with a brand new hub opened in Manhattan, New York. 


  • FCM has signed $1.01 billion (AU$1.6 billion) of recent accounts previously yr, sometimes on 3 to 5-year contracts.
  •  FCM’s buyer retention charge sits at 96%.
  •  The brand new FCM platform is now obtainable in all 100 markets.
  •  Strategic investments are being made in Conferences & Occasions to globalize the providing.
  •  FCM is including new consulting and software program improvement providers as a income supply.

The China Impact

Turner added that Flight Centre expects its leisure clients to proceed to journey and that it could be fascinating to see how the steadiness between the 2 divisions continues. Turner additionally highlighted the affect of the Chinese language group traveler, as Australia was one of many main locations solely recently re-included in China’s authorized group journey locations.  

“Australia is a bucket record vacation spot for Chinese language vacationers. Chinese language capability in Australia is presently monitoring at lower than 70% of August 2019 ranges,” mentioned Turner. 

Flight Centre Leisure CEO James Kavanagh added that one of many classes of journey slowest to return was the household class. As an alternative, the leisure division has seen a “combine of consumers… with plenty of solos and {couples} touring, who’ve much more disposable revenue,” he added.

Kavanagh additionally famous his division was seeing a rise in basket sizes. “Initially, air journey was consuming the biggest a part of the price range. And now we’re noticing that we’re truly attaching extra non-air gross sales.”  

Flight Centre’s company phase reported $123 million (AU$190 million) in earnings earlier than curiosity, taxes, depreciation, and amortization (EBITDA) for the fiscal yr 2023, up from $3.9 million (AU$6 million) in 2022. EBITDA throughout the entire group totaled $195.3 (AU$301.6 million) for the fiscal yr, in contrast with a $119.6 million (AU$183.1 million) loss for a similar interval in 2022. 

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